Overview
This Refund Policy explains how subscription billing, cancellations, and refund requests work for Anteiku paid plans. All payments are processed by Paddle, our merchant of record.
Monthly subscriptions
Monthly subscriptions can be cancelled at any time through your Anteiku billing settings or the Paddle customer portal. When you cancel, you retain access through the end of the current billing period unless otherwise stated at checkout.
Cancellation prevents future billing from the next renewal date onward.
No refunds for partial periods
We do not provide refunds for partially used billing periods. If you cancel mid-cycle, you will not receive a prorated refund for the remaining days in that period, except where required by applicable consumer protection law.
Duplicate or accidental charges
If you believe you were charged in error — for example, a duplicate charge or an accidental renewal after cancellation — contact us at support@anteiku.live with your workspace name, invoice reference, and charge date. We will review the case and work with Paddle to resolve valid billing errors promptly.
Billing support
For subscription status, invoices, payment methods, or charge disputes, email support@anteiku.live. Please include the email address on your Anteiku account and any relevant Paddle receipt or transaction ID.
We typically respond within one to two business days.
EU and UK consumer rights
If you are a consumer in the European Union, United Kingdom, or another jurisdiction with mandatory consumer protection laws, you may have statutory rights regarding cancellation, refunds, and remedies that cannot be waived by contract.
Nothing in this Refund Policy limits or excludes any mandatory consumer rights that apply to you under applicable law. Where this policy is less favourable than your statutory rights, those rights will prevail.
Paddle processes all payments
Paddle.com Market Ltd and its affiliates process all subscription payments, issue invoices, and handle applicable taxes as merchant of record. Refunds, when approved, are issued through Paddle's payment systems to your original payment method where possible.
See also our Terms of Service and Privacy Policy.